After a lot deliberation and escalation, they lastly agreed to ship the machine and tow truck collectively.
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Hyundai RSA’s full lack of widespread sense:
So my Hyundai Creta 1.5 petrol handbook (age 1 yr, 12k km ODO) discharged the battery (2 occasions in 3 months) when the automotive was not began for 2-3 weeks in a row.
First time downside: Known as Hyundai RSA, very immediate service and despatched somebody out inside an hour to begin the automotive. A person got here in a gallop and began the automotive and requested him to drive 7-8 km or hold the engine operating at 1000-2000 rpm for 1 hour. I requested him if he might observe me whereas I used to be driving and if the engine would cease and he might begin once more. I supplied him a driving route house and he obliged. Drove 5-6 km, stopped and began the engine and the engine began. No downside. He thanked and left
2nd time downside: I used to be away, the automotive sat idle once more for 3 weeks and my mom wished to go to somebody and use the automotive. And once more the automotive didn’t begin. After calling hyundai RSA the individual got here once more inside 1 hour and leap began the automotive and advised me to maintain the automotive operating for 1 hour at low rpm which my driver did. However this time this man was in a rush and left inside 10 minutes saying the job was carried out. After 1 hour when my driver restarted the automotive it could not begin. All of it occurred within the storage.
So I referred to as the service middle and defined the issue to them and requested them to do the service at house and choose up the automotive. Nonetheless, we came upon that this service is chargeable (650+ GST + 350 pick-up expenses, free pick-up and supply solely when sending to the service). They requested to contact RSA and take the automotive to the service middle at no cost because the automotive was beneath guarantee (large mistake to avoid wasting a couple of dollars).
So the subsequent day I referred to as RSA and requested for a towing service. Inside the subsequent half-hour I acquired a name from the tow truck driver asking concerning the location. He requested if he had a jumper and a battery as a result of he wanted to begin the automotive to unlock the steering wheel and get it out of the storage. He mentioned it isn’t his accountability to begin the automotive and he can solely tow…!!!!
Known as Hyundai RSA once more and to my dismay they mentioned the method is to ship a separate technician to begin and take away the automotive from the storage after which a tow truck will come to tow the automotive. My argument was that if the automotive was left on the highway (alley) it could be an issue as a result of it could block site visitors. They began explaining the method once more and I acquired irritated and gave them a mouthful and requested them to escalate. My argument was that when my Honda Amaze had the identical beginning downside in the midst of the highway at night time and Honda despatched a tow truck the place the tow truck had a jumper wire, battery and was capable of begin the automotive earlier than the tow. So I had the identical expectations.
After a lot deliberation and escalation, they lastly agreed to ship each the truck and the tow truck collectively….And guess what…!!!! the identical impatient Technician who arrived yesterday arrived and not using a tow truck and the tow truck was a minimal of 1.5 hours…!!!!
I used to be irritated to no finish by the identical argument and distant calling and stalking.
This time the technician leap began the automotive, stored it operating for quarter-hour, stopped and began it and began it usually. Tried a number of occasions and it labored. Perhaps it had juice from yesterday when it was stored for nearly an hour.
Canceled the tow truck and organized for the motive force in individual and requested him to take it to the closest service middle to have the battery checked and probably have the battery changed beneath guarantee.
The entire episode left a bitter style of possession.
All the time thought Hyundai service was wonderful till now when first skilled.
A few areas of concern:
- 1 yr outdated automotive with 12k ODO useless battery if not pushed for 2-3 weeks. This cannot be regular as I’ve seen my kin Hyundai Grand i10 and i20 sitting idle for greater than a month or two. Even my outdated Honda Amaze with a 4 yr outdated battery began usually when it was idle for a month throughout COVID-19. Earlier than anybody asks, there aren’t any exterior equipment aside from the contact display as that is the manager model. There could also be some leakage right here, however let Hyundai repair it. I made a decision to disable the quick charging possibility on the Android head unit. Additionally the identical head unit was put in in my outdated automotive (I transferred the identical unit from my outdated automotive to this one) and it by no means had any issues.
- What’s the course of with Hyundai RSA? There’s a full lack of logic and customary sense. They are saying that when the technician begins the automotive and in the event you suppose there’s a downside with the battery, take it to a service middle. What occurs if the automotive stalls and can’t be began. Their argument is once they name a towing service after which the automotive shall be towed, we’re primarily asking the client to be caught on the highway. Additionally a whole lack of communication and coordination between Hyundai RSA, Alliance or whoever assigns one other third social gathering for the towing service/technician and the folks on the bottom.
Additionally, as quickly as he reached the service middle, the primary dialogue from the service advisor was – that is utterly regular. If you don’t drive the automotive for 15 days, the battery will discharge. Requested me to place it in writing then he mentioned he would look into the problem and get again to me. Let’s examine the place it goes.
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