Broadvoice introduces GoContact Cloud Contact Middle resolution in North America | All Tech Sir


Low-code CCaaS platform breaks down boundaries to ease of use and affordability with all-inclusive plans and wave licensing

LOS ANGELES, January 11, 2023 /PRNewswire/ — Broadvoice®, a supplier of hosted voice, unified communications (UCaaS), end-to-end contact heart (CCaaS) and SIP trunking companies for small and medium-sized companies, introduced the upcoming launch of GoContact end-to-end cloud contact heart for enterprise prospects in North America.

The GoContact platform joins the Broadvoice portfolio with July 2021 acquisition of GoContact, a CCaaS supplier primarily based in Aveiro, Portugal. Since 2008, GoContact has develop into the CCaaS resolution amongst enterprise course of outsourcing (BPO) and get in touch with heart firms in Europe and roman america. Over the previous 18 months because the acquisition, Broadvoice has been making ready to ship and assist the GoContact service within the US and Canada.

“We’re excited to lastly carry GoContact to our prospects.” North America” stated the CEO of Broadvoice Jim Murphy. “The cloud-native, low-code CcaaS platform is a game-changer in touch facilities. GoContact affords complete enterprise-class performance that has been examined by BPOs and name facilities around the globe. On the identical time, it delivers most ease of use and effectivity to our promise to simplify communication for small and medium-sized companies.”

GoContact reduces know-how and licensing complexity to remodel contact heart choices for companies of all sizes. In comparison with different options available on the market, GoContact:

  • Straightforward to distribute – GoContact is offered in a cloud-based setting, so there is no such thing as a {hardware} required. In contrast to many competing options, GoContact runs in a browser with out the necessity for added software program.
  • Straightforward to make use of – GoContact provides brokers a single pane of glass for calls, chat, electronic mail and social media in a single queue in the identical browser. No separate packages are required for every channel or position of supervisor and agent.
  • Straightforward to manage – GoContact is designed for customers, not IT. There is no such thing as a coding or scripting required. For instance, a contact heart supervisor can construct an inbound marketing campaign queue, arrange the principles and assign brokers in lower than 10 minutes utilizing the platform’s drag-and-drop interface. No particular coaching or certification is required.
  • Straightforward to afford – GoContact is a proprietary platform owned and operated by Broadvoice with no ongoing licensing prices, permitting the corporate to supply disruptive pricing. Moreover, prospects can lower your expenses with concurrent seat licenses as an alternative of paying for particular person agent licenses whether or not they’re to work or not.
  • Straightforward to scale – Uniquely, GoContact affords “Further Licenses”, permitting prospects to briefly increase from as much as 10 licenses to satisfy seasonal peak demand after which return to a traditional degree for true pricing.
  • Straightforward so as to add – With GoContact there aren’t any further prices; all commonplace choices are constructed into the month-to-month seat price. Which means prospects routinely have entry to our distinctive options like Agent Help, which guides brokers by way of stay calls, rising productiveness and efficiency.
  • Straightforward to replace – GoContact updates are computerized and included in our licensing.

GoContact is out there instantly at a particular introductory value by way of licensed Broadvoice companions. For extra data, go to www.broadvoice.com.

Buyer assist

“With GoContact, we combine a number of communication channels, reminiscent of voice, ticket and social networks, with out having to depend on different platforms. The omnichannel side of the GoContact resolution has improved our customer support expertise.”
– Hélder Gama, CEO, Manpower Options

“At Ucall, service software program isn’t just software program; it’s, along with our folks, one in all our aggressive benefits. By selecting GoContact as a companion, we’re betting on a technological resolution that enables us to innovate and monitor developments for the perfect buyer expertise .”
– Mário Tazi, Director of Operations, Ucall

Assist companion quote

“The addition of the GoContact common contact heart to the Broadvoice UCaaS resolution permits us to offer a single level of buy and invoicing to our inbound CCaaS prospects. The mix permits us to ship super worth to our prospects by decreasing the complexity of managing a number of distributors. GoContact makes permits us to increase our enterprise with Broadvoice by opening the door to our bigger and/or complicated companies. These companies require particular assist and have particular expectations for contact functions. GoContact is a wonderful alternative to offer a CCaaS resolution that features integrations to sure CRM methods and ticketing methods.One of many points of interest is drag-and-drop scripting and built-in CPaaS for Agent Help.It is now all coated by Broadvoice.
Joseph Saullooptions guide, First Class Connection Corp.

About Broadvoice

Broadvoice simplifies communications for SMBs with cloud communications options that ship enterprise-class options as an reasonably priced managed service. Broadvoice’s b-hive Unified Communications as a Service (UCaaS) and GoContact alchannel Contact Middle as a Service (CCaaS) options are constructed on proprietary know-how platforms, giving the corporate full management to satisfy evolving buyer wants. Broadvoice can also be recognized for its main set up, assist and award-winning buyer success program. With community belongings and prospects spanning 4 continents, Broadvoice powers collaboration and commerce around the globe. For extra data, go to www.broadvoice.com.

Media Contact:
Kimberly Approach
Supervisor, Advertising and marketing Operations
Broadvoice
970.289.0854
[email protected]

Khali Henderson
Senior Companion
BuzzTheory (for Broadvoice)
480.999.5297
[email protected]

SOURCE Broadvoice



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